

If doesn't prove to be a hasp knocked sideways by windows update, keep contacting Tech Support, be a nuisance, you've heard the saying 'it's the creaky hinge gets the oil' well be the creaky hinge until you get a fix for your problem. It tells you how to check if an update has switched off communication between the Hasp (dongle) and the program, then tells you how to re-enable it. OK now your problem, if you own MBX V5 download although I wrote the PDF last year for V4 and 4.5 users, page 3 works if a windows update turns a soft dongle off. 24 hours later and my PDF reader was functioning again, not my doing, there was apparently another almost unnoticeable MS update. I spent an entire day trying to find a solution. Judy, don't give up sweetheart, I know how upsetting it is when something impacts on my programs, a very minor windows update last week killed my PDF reader and I have a huge collection of PDF documents. Here are a few things that you can do to try to get it going again: On Sat, at 12:17, wrote: Unfortunately this message translates to "Something is broken!" It is pretty much useless for anyone but the programmer who wrote the program. If it does need to be reinstalled Janome tech support will guide you through doing it correctly. Because there is no dongle, this version relies on installation information to continue functioning. If they can't resolve the problem they can connect you with Wilcom, who created the software.ĭO NOT do the usual Windows "Uninstall -> Reinstall" shuffle! That could result in you losing one of your two activations and you would wind up even worse off. Be patient, as their staff is very busy and it can be a while before you hear back. You'll need to contact Janome tech support ( ).

Repeat the above steps and pick "Revert".Click START -> All Programs -> Digitizer V5 Embroidery Software -> Digitizer V5 Embroidery Software Tools.It clears out memory and stops background programs that may have gone awry. This is pretty much standard for all Windows program problems.

Unfortunately this message translates to "Something is broken!" It is pretty much useless for anyone but the programmer who wrote the program.
